If Your Power Goes Off

Electricity is an important part of our lives. We strive to maintain power and minimize the length of time anyone has to be without power. By being prepared and informed, you can help us restore your power as quickly as possible.

When an Outage Occurs

• Check the fuses and circuit breakers in your home and on the meter pole to determine if the loss of power was caused by your system. The problem may be with your wiring and may require the services of an electrician.
• Call your neighbors to determine if they have electricity. This helps pinpoint the extent of the outage.
• If the cause of the outage is not in your wiring, please call 218-732-3377 or 888-713-3377. The following information will be helpful:
    - Name
    - Account Number
    - Location Number
    - Telephone Number
    - Any other information that may help us locate the cause of the outage (for example, a downed tree, lightning strike, branch across a wire, etc.).

Itasca-Mantrap Co-op responds to an Outage

• The dispatch center reviews information to determine outage location and cause.
• Outage information is reported to the line crew.
• Line crews work to restore power as quickly as possible. Our goal is to restore power to the greatest number of customers first, and continuing until all power is restored.

Itasca-Mantrap Co-op phones are answered 7 days a week, 24 hours a day. When the office is closed, a dispatch system will handle your call and forward reports concerning the outage to appropriate crews. In the event of a widespread outage during non-business hours, our electronic outage system will receive your calls and respond with information about the outage. Should you find the phone lines busy, please be patient. We will answer your call as promptly as possible.

Common Causes of Outages

Be Prepared

• Keep at least one good flashlight with fresh batteries in your house.
• Place Itasca-Mantrap Co-op's telephone number and your fire number near your telephone.
• In a wide-spread outage, rely on radio broadcasts to keep abreast of outage and repair.